James A.O'Brien Introduction to Information Systems Eleventh Edition 12 Business Reengineering and Quality Management Business Quality Business Improvement Reengineering Incrementally Improving Radically Redesigning Definition Existing Processes Business Systems Any Process Strategic Business Target Processes Potential 10%-50%Improvements 10-Fold Improvements Payback Low High Risk Same Jobs-More Efficient What Changes? Big Job Cuts;New Jobs; Major Job Redesign Primary IT and Work Simplification IT and Organizational Enablers Redesign James A. O’Brien Introduction to Information Systems Eleventh Edition 12 Business Reengineering and Quality Management Business Quality Improvement Business Reengineering Definition Target Potential Payback Risk What Changes? Primary Enablers Incrementally Improving Existing Processes Radically Redesigning Business Systems Any Process Strategic Business Processes 10%-50% Improvements 10-Fold Improvements Low High Same Jobs - More Efficient Big Job Cuts; New Jobs; Major Job Redesign IT and Work Simplification IT and Organizational Redesign