Case study and maturity model for Business process management Implementation Michael Rohloff University of Potsdam, August-Bebel-Str. 89. 14482 Potsdam, Germany michael rohloff@wi. uni-potsdam de Abstract. This paper presents the implementation of Business Process Management in a large international company. The business case illustrates the main objectives and approach taken with the BPM initiative. It introduces a process management maturity assessment which was developed to assess the mplementation of Business Process Management and the achievements. The maturity model is based on nine categories which comprehensively cover all aspects which impact the success of Business Process Management. Some findings of the first assessment cycle are pinpointed to illustrate the benefits and Keywords: Business Process Management Implementation, Maturity Model. 1 Introduction Business Process Management is a management practice which encompasses all activities of identification, definition, analysis, design, execution, monitoring measurement, and continuous improvement of business processes. Consequently Business Process Management encompasses not only the analysis and modeling of business processes but also the organizational implementation, leadership and performance controlling [1, 2, p. 7f. ] Although it is a well-known and largely used practice there is an ongoing discussion on how to best implement Business Process Management. Due to the comprehensive nature of BPM a variety of different approaches exist (e.g. Business Process Reengineering(BPR); Continuous Process Improvement, Workflow Management, reference modeling and implementation of tandard enterprise applications) Facing the importance and vital role of Business Process Management for the transformation and organizational change of enterprises the question arise different organizations perform in their development of Business Process Management. The notion of maturity has been proposed in other approaches to assess an organizations state in terms of implementing a specific program or the quality of a process a prominent and widely used model is the Capability Maturity Model developed by the Software Engineering Institute at Carnegie Mellon University [3]. This model was originally developed to assess the maturity of software development processes Over the years it was extended to other domains. Today the Capability Maturity U Dayal et al. (Eds ) BPM 2009, LNCS 5701, Pp. 128-142, 2009. e Springer-Verlag Berlin Heidelberg 2009U. Dayal et al. (Eds.): BPM 2009, LNCS 5701, pp. 128–142, 2009. © Springer-Verlag Berlin Heidelberg 2009 Case Study and Maturity Model for Business Process Management Implementation Michael Rohloff University of Potsdam, August-Bebel-Str. 89, 14482 Potsdam, Germany michael.rohloff@wi.uni-potsdam.de Abstract. This paper presents the implementation of Business Process Management in a large international company. The business case illustrates the main objectives and approach taken with the BPM initiative. It introduces a process management maturity assessment which was developed to assess the implementation of Business Process Management and the achievements. The maturity model is based on nine categories which comprehensively cover all aspects which impact the success of Business Process Management. Some findings of the first assessment cycle are pinpointed to illustrate the benefits and best practice exchange as a result of the assessment. Keywords: Business Process Management Implementation, Maturity Model. 1 Introduction Business Process Management is a management practice which encompasses all activities of identification, definition, analysis, design, execution, monitoring & measurement, and continuous improvement of business processes. Consequently Business Process Management encompasses not only the analysis and modeling of business processes but also the organizational implementation, leadership and performance controlling [1, 2, p. 7f.]. Although it is a well-known and largely used practice there is an ongoing discussion on how to best implement Business Process Management. Due to the comprehensive nature of BPM a variety of different approaches exist (e.g. Business Process Reengineering (BPR); Continuous Process Improvement, Workflow Management, reference modeling and implementation of standard enterprise applications). Facing the importance and vital role of Business Process Management for the transformation and organizational change of enterprises the question arises how different organizations perform in their development of Business Process Management. The notion of maturity has been proposed in other approaches to assess an organizations state in terms of implementing a specific program or the quality of a process. A prominent and widely used model is the Capability Maturity Model developed by the Software Engineering Institute at Carnegie Mellon University [3]. This model was originally developed to assess the maturity of software development processes. Over the years it was extended to other domains. Today the Capability Maturity