要求迫切 造成了损失 可能造成了实际后果 由于应用程序运行不正常而造成的收入损失 应用程序 损失/分钟 Call location $27,000 Number portability $14,000 ERP $13,000 Supply chain mgmt $10,000 Electronic commerce $7,000 Internet banking $6,000 Universal phone services $3700 Customer service $1,000 Microsoft (ech 2001要求迫切 z 造成了损失 z 可能造成了实际后果 可能造成了实际后果 由于应用程序运行不正常而造成的收入损失 应用程序 Call location Call location Number portability Number portability ERP Supply chain mgmt Supply chain mgmt Electronic commerce Electronic commerce Internet banking Internet banking Universal phone services Universal phone services Customer service Customer service 损失 / 分钟 $27,000 $27,000 $14,000 $14,000 $13,000 $13,000 $10,000 $10,000 $7,000 $6,000 $3,700 $1,000