二、BPR的定义、思想、和性质Definition, Thought and CharactersWhat is BPR?什么是BPR？Michael Hammer:Reengineering is the fundamental rethinking & radical redesignof business processes to achieve dramatic improvements in critical,contemporary measure of performance, such as cost, service,& speed企业过程再工程（BPR）是对企业过程进行根本性地再思考，彻底地再设计，以达到关键性的现代的指标，如成本，服务，时间，的巨大地提高。一个对象 one object:企业过程Business process三个行动three actions：思考、设计、提高Thinking, Design, Improvement三个量词3quantityword根本性地、彻底地、巨大地Fundamental, Rradical,Dramatic二、 BPR 的定义、思想、和性质 什么是BPR？ Michael Hammer: Reengineering is the fundamental rethinking & radical redesign of business processes to achieve dramatic improvements in critical, contemporary measure of performance, such as cost, service,& speed. 企业过程再工程（BPR）是对企业过程进行根本性地再思考， 彻底地再设计，以达到关键性的现代的指标，如成本，服务，时 间，的巨大地提高。 一个对象 one object： 企业过程 Business process 三个行动 three actions：思考、设计、提高 Thinking, Design, Improvement 三个量词 3 quantity word 根本性地、彻底地、巨大地 Fundamental, Rradical, Dramatic Definition, Thought and Characters What is BPR?