NORTHROP GRUMMAN Integrated Systems 元心 Leveraging Product Knowledge Issues Tracking system at is Learning: Capturing Knowledge AIRFRAME PRODUCT DEFINTION Issues documented in a Standard Format Short Descriptive Title No KAX.XXX Indexed to Aircraft Coordinates **ISSUE CLOSED*** Linking: Organizing and Sharing Succinct statement of the problem er than 28. no smaller than 18: bob Knowledge Use d Root Cause Fault Tree Web accessible Part of normal Work Categorized by root cause Structured to speed Access Leveraging: Re-Using and Adapting Existing Knowledge □幽eam Creates automated lessons KM Impact Learned 1. Eliminated Wastes Supports Root Cause Analysis 2. Reduced Costs Training 3. Increased Customer Response6 Copyright 2003 Northrop Grumman Corporation Issue: KAX-xxx; Issue Date: 4/17/99; Status Date: 5/3/00; Team: KAX, IPCD: 74-NXXXX L4: C. Kent, x12345; L5: L. Lane, 12346 Issue • Succinct statement of the problem • Use Arial; font sizes no larger than 28, no smaller than 18; bold for headings • Use no more than 12 to 14 lines of text per page • Reference CAR or other Quality document when applicable • When updating, put new text in BLUE • When closed, include “Closed” banner on first page only – No charts can say “Preliminary” when issue is closed Impact • Define aircraft affected and net effect of problem • Identify whether problem affects BAC’s assembly line Status • Define current actions taken X Y z 568 129 +/-7 Y * * * ISSUE CLOSED * * * Short Descriptive Title No. KAX-XXX Issue: KAX-xxx; Issue Date: 4/17/99; Status Date: 5/3/00; Team: KAX, IPCD: 74-NXXXX L4: C. Kent, x12345; L5: L. Lane, 12346 Major Contributor Minor Contributor No Impact Root Cause Meeting Attendees mm/dd/yy John Doe,Bill Sparks, Clark Kent, Lois Lane, Billy Batson Root Cause Fault Tree Under Investigation Missing Fasteners @ Bootstrap/Y679 Former Product Definition Product Delivery Planning Design Design M.E M.E Costcenter Assy QA QA Engineering is Correct Drawing Clarity Drawing Clarity Fasteners Shown on Main View to Stand Out Main View to Stand Out Visual Aids not Implemented Per Issue 141 not Planning Clarity Planning Calls out Fasteners Planning Does Not Specifically Install Fstnrs Planning Not Altered Per Issue 141 Planning Did Not See Fstrs on Drawing Did Not See Fstrs CC Supervisor CC Mechanic Employee Training Did Not See Fstrs on Drawing Did Not See Fstrs Did Not See Fstrs on Drawing Did Not See Fstrs Did Not See Fstrs on Drawing Leveraging Product Knowledge Issues Tracking System at IS ß Learning: Capturing Knowledge – Issues Documented in a Standard Format – Indexed to Aircraft Coordinates ß Linking: Organizing and Sharing Knowledge – Web Accessible – Part of Normal Work – Categorized by Root Cause – Structured to Speed Access ß Leveraging: Re-Using and Adapting Existing Knowledge – Creates Automated Lessons Learned – Supports Root Cause Analysis & Training KM Impact: 1. Eliminated Wastes 2. Reduced Costs 3. Increased Customer Response