In an era of globalization,understanding the basics of etiquette and protocol-that is,the type of behavior that others expect of you in both informal and formal settings-is an important skill.It can instill an individual with confidence to handle almost any situation in any culture and allow a businessperson to concentrate on the deal at hand rather than worrying about such peripheral distractions as which fork to use or which hand to use for passing food. In an era of globalization, understanding the basics of etiquette and protocol—that is, the type of behavior that others expect of you in both informal and formal settings—is an important skill. It can instill an individual with confidence to handle almost any situation in any culture and allow a businessperson to concentrate on the deal at hand rather than worrying about such peripheral distractions as which fork to use or which hand to use for passing food