James A.O'Brien Introduction to Information Systems Eleventh Edition 8 The Value Chain Administrative Coordination Support Services Human Resource Management Technology Development a6ejueapV Procurement of Resources Inbound Outbound Marketing Logistics Operations Logistics and Customer Sales Service Competitive James A. O’Brien Introduction to Information Systems Eleventh Edition 8 The Value Chain Administrative Coordination & Support Services Human Resource Management Technology Development Procurement of Resources Inbound Logistics Operations Outbound Logistics Marketing and Sales Customer Service