SO9004:2000E) b)Leadership establish unity of purpose and direction of the organization. They should create and maintain the environment in which people can become fully involved in achieving the organizations c)Involvement of people People at all levels are the essence of an organization and their full involvement enables their abilities to be used for the organizations benefit d) Process approach a desired result is achieved more efficiently when activities and related resources are managed as a e)System approach to management Identifying, understanding and managing interrelated processes as a system contributes to the organizations effectiveness and efficiency in achieving its objectives f Continual improvement Continual improvement of the organization's overall performance should be a permanent objective of the g)Factual approach to decision making Effective decisions are based o the analysis of data and information h) Mutually beneficial supplier relationships An organization and its suppliers are interdependent and a mutually beneficial relationship enhances the ability of both to create value Successful use of the eight management principles by an organization will result in benefits to interested parties, such as improved monetary returns, the creation of value and increased stability 5 Managemen 5.1 General guidance 5.1.1 Introduction Leadership, commitment and the active involvement of the top management are essential for developing and maintaining an effective and efficient quality management system to achieve benefits for interested parties. To achieve these benefits, it is necessary to establish, sustain and increase customer satisfaction Top management should consider actions such as establishing a vision, policies and strategic objectives consistent with the purpose of the organization, leading the organization by example, in order to develop trust within its people, communicating organizational direction and values regarding quality and the quality management syste participating in improvement projects, searching for new methods, solutions and products obtaining feedback directly on the effectiveness and efficiency of the quality management system identifying the product realization processes that provide added value to the organization creating an environment that encourages the involvement and development of people, and provision of the structure and resources that are necessary to support the organization's strategic plansISO 9004:2000(E) 5 b) Leadership Leaders establish unity of purpose and direction of the organization. They should create and maintain the internal environment in which people can become fully involved in achieving the organization’s objectives. c) Involvement of people People at all levels are the essence of an organization and their full involvement enables their abilities to be used for the organization’s benefit. d) Process approach A desired result is achieved more efficiently when activities and related resources are managed as a process. e) System approach to management Identifying, understanding and managing interrelated processes as a system contributes to the organization’s effectiveness and efficiency in achieving its objectives. f) Continual improvement Continual improvement of the organization’s overall performance should be a permanent objective of the organization. g) Factual approach to decision making Effective decisions are based o the analysis of data and information. h) Mutually beneficial supplier relationships An organization and its suppliers are interdependent and a mutually beneficial relationship enhances the ability of both to create value. Successful use of the eight management principles by an organization will result in benefits to interested parties, such as improved monetary returns, the creation of value and increased stability. 5 Management responsibility 5.1 General guidance 5.1.1 Introduction Leadership, commitment and the active involvement of the top management are essential for developing and maintaining an effective and efficient quality management system to achieve benefits for interested parties. To achieve these benefits, it is necessary to establish, sustain and increase customer satisfaction. Top management should consider actions such as - establishing a vision, policies and strategic objectives consistent with the purpose of the organization, - leading the organization by example, in order to develop trust within its people, - communicating organizational direction and values regarding quality and the quality management system, - participating in improvement projects, searching for new methods, solutions and products, - obtaining feedback directly on the effectiveness and efficiency of the quality management system, - identifying the product realization processes that provide added value to the organization. - creating an environment that encourages the involvement and development of people, and - provision of the structure and resources that are necessary to support the organization’s strategic plans