Managing Change (cont. Dealing with Resistance to Change Why people resist change change replaces the known with ambiguity and uncertainty change threatens investments in the status quo belief that change is incompatible with the goals and interests of the organization Techniques for reducing resistance .a variety of actions available to managers to deal with dysfunctional resistance ©Prentice Hall,2002 13-15 Managing Change (cont.) Dealing with Resistance to Change – Why people resist change • change replaces the known with ambiguity and uncertainty • change threatens investments in the status quo • belief that change is incompatible with the goals and interests of the organization – Techniques for reducing resistance • a variety of actions available to managers to deal with dysfunctional resistance © Prentice Hall, 2002 13-15