V CONTENTS 2-2. BPR FOR e-BUSINESS: WHERE THE SECOND WAVE IS TAKING US 2-2-1: BPR and Supply Chain Management 44 2-2-2: BPR and Knowledge Management 2-2-3: BPR and Web-Enabled e-Business pRinciples and Tactics of Process Redesign for e-Business 3-1: THE e-BUSINESS SPEED LOOP FOR THE ENTERPRISE 3-2: REDESIGN PRINCIPLES AND TACTICS 3-2-1: Principles and Tactics for Restructuring and Reconfiguring Processes(Restructure It) 3-2-2: Principles and Tactics for Changing Information Flows around the Process(Informate It 3-2-3: Principles and Tactics for Changing Knowledge Management around the Process(Mind It) PART B HOW TO REDESIGN ENTERPRISE PROCESSES WITH BPR SOFTWARE 4 Scoping an Enterprise Process 4-0: READY TO LAUNCH? 4-1: OPERATIONALIZE PROCESS PERFORMANCE TARGETS 4-2: DEFINE PROCESS BOUNDARIES 4-3: IDENTIFY KEY PROCESS ISSUES 4-4: UNDERSTAND KNOWN BEST PRACTICES AND DEFINE INITIAL VISIONS 4-5: FAMILIARIZE PARTICIPANTS WITH BPR SOFTWARE 4-6: OUTLINE DATA COLLECTION PLAN AND COLLECT BASELINE DATA 4-7: PROCESS SCOPING REPORT 5 Foundations of Business Process Modeling and Analysis with BPR Software 105 5-1: WHY USE BPR SOFTWARE? 106 5-2: WHAT IS A BPR MODELING AND ANALYSIS METHOD? 5-3: THE SPECTRUM OF MODELING METHODS ADOPTED BY BPR SOFTWARE 110 5-4: UNDERSTANDING BPR MODELING AND ANALYSIS FOUNDATIONS 112 5-4-1: Building Block #1: Activity Decision Flow Diagrams -4-2: Building Block #2: Linking Resources to Activities 115 5-4-3: Building Block #3: Rules of Graphical Connection 116 5-4-4: Building Block #4: Activity Path Management Capabilities 5-4-5: Building Block #5: Process Performance Measu 5-5: RAMPING UP YOUR MODELING SKILLS 5-5-1: Taking Advantage of HoloSofx CD-ROM Help Files 134 5-5-2: Working through the Online Tutorial 5-5-3: Process Modeling TipsIV CONTENTS 2-2: BPR FOR e-BUSINESS: WHERE THE SECOND WAVE IS TAKING US 44 2-2-1: BPR and Supply Chain Management 44 2-2-2: BPR and Knowledge Management 47 2-2-3: BPR and Web-Enabled e-Business 50 3 Principles and Tactics of Process Redesign for e-Business 54 3-1: THE e-BUSINESS SPEED LOOP FOR THE ENTERPRISE 54 3-2: REDESIGN PRINCIPLES AND TACTICS 56 3-2-1: Principles and Tactics for Restructuring and Reconfiguring Processes (Restructure It) 57 3-2-2: Principles and Tactics for Changing Information Flows around the Process (Informate It) 65 3-2-3: Principles and Tactics for Changing Knowledge Management around the Process (Mind It) 70 PART B HOW TO REDESIGN ENTERPRISE PROCESSES WITH BPR SOFTWARE 77 4 Scoping an Enterprise Process 79 4-0: READY TO LAUNCH? 79 4-1: OPERATIONALIZE PROCESS PERFORMANCE TARGETS 82 4-2: DEFINE PROCESS BOUNDARIES 86 4-3: IDENTIFY KEY PROCESS ISSUES 89 4-4: UNDERSTAND KNOWN BEST PRACTICES AND DEFINE INITIAL VISIONS 96 4-5: FAMILIARIZE PARTICIPANTS WITH BPR SOFTWARE 98 4-6: OUTLINE DATA COLLECTION PLAN AND COLLECT BASELINE DATA 100 4-7: PROCESS SCOPING REPORT 103 5 Foundations of Business Process Modeling and Analysis with BPR Software 105 5-1: WHY USE BPR SOFTWARE? 106 5-2: WHAT IS A BPR MODELING AND ANALYSIS METHOD? 108 5-3: THE SPECTRUM OF MODELING METHODS ADOPTED BY BPR SOFTWARE 110 5-4: UNDERSTANDING BPR MODELING AND ANALYSIS FOUNDATIONS 112 5-4-1: Building Block #1: Activity Decision Flow Diagrams 112 5-4-2: Building Block #2: Linking Resources to Activities 115 5-4-3: Building Block #3: Rules of Graphical Connection 116 5-4-4: Building Block #4: Activity Path Management Capabilities 127 5-4-5: Building Block #5: Process Performance Measurement 131 5-5: RAMPING UP YOUR MODELING SKILLS 134 5-5-1: Taking Advantage of HoloSofx CD-ROM Help Files 134 5-5-2: Working through the Online Tutorial 135 5-5-3: Process Modeling Tips 136