Learning Objectives (cont.) You should learn to: -Describe the balanced scorecard approach to monitoring and measuring organizational performance Tell how benchmarking of best practices can be used for monitoring and measuring organizational performance Discuss the manager's role in helping organizations achieve a high level of performance ©Prentice Hall,2002 20-3Learning Objectives (cont.) You should learn to: – Describe the balanced scorecard approach to monitoring and measuring organizational performance – Tell how benchmarking of best practices can be used for monitoring and measuring organizational performance – Discuss the manager’s role in helping organizations achieve a high level of performance © Prentice Hall, 2002 20-3