△ The Product/Process Matrix INCREASING VARIETY INCREASING VOLUME PRODUCT CHARACTERISTICS Low volume Low volume Higher volume High volume Low Multiple Few major High standardization products products standardization Jumbled flow (job shop) Disconnected line flow (batch) Connected line flow SS3 (assembly line) Continuous flow Jumbled flow  (job shop) Disconnected line flow  (batch) Connected line flow  (assembly line) Continuous  P flow ROC E S S C H A R A C T E RIS TIC S Low volume  Low  standardization INCREASING VARIETY Low volume  Multiple products  Higher volume  Few  major products  High volume  High standardization INCREASING VOLUME PRODUCT CHARACTERISTICS The Product/Process Matrix