◆ Objectives ◆ Focus ● Warm up 417.1 Dealing with problems o 17.2 Complaining and apologizing +17.3 Finding a solution- a mini case study ●Sum-up Assignments Objectives Focus Warm up 17.1 Dealing with problems 17.2 Complaining and apologizing 17.3 Finding a solution---- a mini case study Sum-up Assignments