1So9000:2000E g)to review the quality management system periodically h)to decide on actions regarding the quality policy and quality objectives i) to decide on actions for improvement of the quality management system 2.7 Documentation 2.7.1 Value of documentation Documentation enables communication of intent and consistency of action. Its use contributes for a)achievement of conformity to customer requirements and quality improvement, b) provision of appropriate training c)repeatability and traceability d)provision o objective evidence, and e)evaluation of the effectiveness ad continuing suitability of the quality management system Generation of documentation should not be an end in itself but should be a value-adding activity 2.7.2 Types of document used in quality management systems The following types of document are used in quality management systems a)documents that provide consistent information, both internally and externally, about the organization's quality management system; such documents are referred to as quality manuals b) documents that describ the quality management system is applied to a specific product, project or contract; such documents are referred to as quality plans c)documents stating requirements; such documents are referred to as specifications, d)documents stating recommendations or suggestions; such documents are referred to as guidelines e)documents that provide information about how to perform activities and processes consistently; sucl documents can include documented procedures, work instructions and drawings f)documents that provide objective evidence of activities performed or results achieved; such documents are referred to as records Each organization determines the extent of documentation required ad the media to be used. This depends on factors such as the type and size of the organization, the complexity and interaction of processes, the complexity of products, customer requirements, the applicable regulatory requirements, the demonstrated ability of personnel, and the extent to which it is necessary to demonstrate fulfillment of quality manager ste 2. 8 Evaluating quality management systems 2.8. 1 Evaluating processes within the quality management system When evaluating quality management systems, there are four basic questions that should be asked in relation to every process being evaluated a) Is the process identified and appropriately defined? b)Are responsibilities assigned? c)Are the procedures implemented and maintainedISO9000:2000(E) 4 g) to review the quality management system periodically; h) to decide on actions regarding the quality policy and quality objectives. i) to decide on actions for improvement of the quality management system. 2.7 Documentation 2.7.1 Value of documentation Documentation enables communication of intent and consistency of action. Its use contributes for a) achievement of conformity to customer requirements and quality improvement, b) provision of appropriate training. c) repeatability and traceability, d) provision o objective evidence, and e) evaluation of the effectiveness ad continuing suitability of the quality management system. Generation of documentation should not be an end in itself but should be a value-adding activity. 2.7.2 Types of document used in quality management systems The following types of document are used in quality management systems: a) documents that provide consistent information, both internally and externally, about the organization’s quality management system; such documents are referred to as quality manuals; b) documents that describe how the quality management system is applied to a specific product, project or contract; such documents are referred to as quality plans; c) documents stating requirements; such documents are referred to as specifications; d) documents stating recommendations or suggestions; such documents are referred to as guidelines; e) documents that provide information about how to perform activities and processes consistently; such documents can include documented procedures, work instructions and drawings; f) documents that provide objective evidence of activities performed or results achieved; such documents are referred to as records. Each organization determines the extent of documentation required ad the media to be used. This depends on factors such as the type and size of the organization, the complexity and interaction of processes, the complexity of products, customer requirements, the applicable regulatory requirements, the demonstrated ability of personnel, and the extent to which it is necessary to demonstrate fulfillment of quality management system requirements. 2.8 Evaluating quality management systems 2.8.1 Evaluating processes within the quality management system When evaluating quality management systems, there are four basic questions that should be asked in relation to every process being evaluated. a) Is the process identified and appropriately defined? b) Are responsibilities assigned? c) Are the procedures implemented and maintained?