James A.O'Brien Introduction to Information Systems Eleventh Edition Chapter Objectives ldentify the business value of using e-business technologies for total quality management,to become an agile competitor,or to form a virtual company. Explain how knowledge management systems can help a business gain strategic advantages.James A. O’Brien Introduction to Information Systems Eleventh Edition 3 • Identify the business value of using e-business technologies for total quality management, to become an agile competitor, or to form a virtual company. • Explain how knowledge management systems can help a business gain strategic advantages. Chapter Objectives