emembering: Importance of reservation Understanding: the meaning of the reservation options and application of reservation options for expected gu Applying: new reservations, update reservations, reservation options, sinfonia overall Teaching Emphasis: new reservations, update reservations, reservation options, sinfonia overall reservations Unit 3 Front Desk Practice hours: 8 class hours Teaching Content: 3.1 introduction of front desk 3.2 Arrival 3.3 In-House guest 3.4 room blocker 3.5 messages \traces\locators 3.4 House Status and Q-Room Knowledge and ability requirements Remembering: Introduction of front desk Understanding: house status, Q-Room, guest cycle Applying: Arrivals, in-house guests, messagesltracesllocators Teaching Emphasis Unit 4 cashiering Practice hours: 16 class hours Teaching Content: 4 1 introduction of sinfonia cashiering nd billin 4.3 billing window options 4.4 payments and check-out Knowledge and Ability Requirements Remembering: introduction of Sinfonia cashiering Applying: posting and billing, billing window options, payments and check-out Teaching Emphasis posting and billing, billing window options, payments and check-out Unit 5 groups Practice hours: 4 class hoursRemembering: Importance of reservation Understanding: the meaning of the reservation options and application of reservation options for expected guests. Applying: new reservations, update reservations, reservation options, sinfonia overall reservations Teaching Emphasis: new reservations, update reservations, reservation options, sinfonia overall reservations Unit 3 Front Desk Practice hours：8 class hours Teaching Content: 3.1 introduction of front desk 3.2 Arrivals 3.3 In-House guest 3.4 room blocking 3.5 messages \traces\locators 3.4 House Status and Q-Room Knowledge and Ability Requirements: Remembering: Introduction of front desk Understanding: house status, Q-Room, guest cycle Applying: Arrivals, in-house guests, messages\traces\locators Teaching Emphasis: Arrivals, in-house guests, messages\traces\locators Unit 4 cashiering Practice hours：16 class hours Teaching Content: 4.1 introduction of Sinfonia cashiering 4.2 posting and billing 4.3 billing window options 4.4 payments and check-out 4.5currency Exchange Knowledge and Ability Requirements: Remembering: introduction of Sinfonia cashiering Understanding: currency exchange Applying: posting and billing, billing window options, payments and check-out Teaching Emphasis: posting and billing, billing window options, payments and check-out Unit 5 groups Practice hours：4 class hours