Concept of quality Quality issue has been the main concern of human being.Without quality,the social progress,economic development and the enhancement of people's living standards would have been all the illusion. Governments all over the world pay high attention to quality field. Mr.ZHU Rong-ji:"Quality is the life of Shanghai." Concept of quality ❖ Quality issue has been the main concern of human being. Without quality, the social progress, economic development and the enhancement of people’s living standards would have been all the illusion. ❖ Governments all over the world pay high attention to quality field. ——Mr. ZHU Rong-ji: “Quality is the life of Shanghai