D Problem-solving(an"in-tray"exercise) 1. Learners have to read through the post and decide what they will do with it (I'll pass it on to Accounts, I'lI send them a cheque 2. Check if the learners are familiar with the expressions of how to deal with the files, for example, to file, to throw away, to pass it on to place an order, look for another supplier, etc ('ll phone her to arrange another appointmentD. Problem-solving (an “in-tray” exercise)  1. Learners have to read through the post and decide what they will do with it. (I’ll pass it on to Accounts; I’ll send them a cheque.)  2. Check if the learners are familiar with the expressions of how to deal with the files, for example, to file, to throw away, to pass it on to …, place an order, look for another supplier, etc. (I’ll phone her to arrange another appointment.)