outline *Communication includes both verbal and nonverbal message.Verbal communication changes as the situation changes. Nonverbal communication involves the transmission of messages without the use of verbal or written language.It is more often sent unintentionally without conscious thought. Nonverbal messages are sent and received in a variety of ways. outline ❖ Communication includes both verbal and nonverbal message. Verbal communication changes as the situation changes. ❖ Nonverbal communication involves the transmission of messages without the use of verbal or written language. It is more often sent unintentionally without conscious thought. ❖ Nonverbal messages are sent and received in a variety of ways