Manager's Role In Achieving High Performance Help Members Make Right Choices During Change provide direction by answering employees'questions define what change means for employees describe how performance will be evaluated describe tools and support that will be provided Design Performance Management Systems identify appropriate performance measures addresses common performance measurement problems what gets measured gets done address common problems that plague performance measurement ©Prentice Hall,2002 20-18 Manager’s Role In Achieving High Performance Help Members Make Right Choices During Change – provide direction by answering employees’ questions – define what change means for employees – describe how performance will be evaluated – describe tools and support that will be provided Design Performance Management Systems – identify appropriate performance measures – addresses common performance measurement problems – what gets measured gets done – address common problems that plague performance measurement © Prentice Hall, 2002 20-18