QFD Example Designing a refrigerator Step 2:Determine Customer Requirements/Constraints Refrigerator must look cool (excitement) Refrigerator must function reliably (basic) ■ Refrigerator should dispense water and ice (excitement) Children should be able to access contents (performance) ■ Refrigerator should be quiet (performance) Shelves should be flexible (performance) Surfaces easy to clean(basic) Refrigerator should have low energy consumption (excitement) Large items should fit in refrigerator (basic) Fits easily into kitchen (basic) Low cost (basic) Easy to deliver and install (basic)QFD Example Designing a Refrigerator Step 2: Determine Customer Requirements/Constraints „ Refrigerator must look cool (excitement) „ Refrigerator must function reliably (basic) „ Refrigerator should dispense water and ice (excitement) „ Children should be able to access contents (performance) „ Refrigerator should be quiet (performance) „ Shelves should be flexible (performance) „ Surfaces easy to clean (basic) „ Refrigerator should have low energy consumption (excitement) „ Large items should fit in refrigerator (basic) „ Fits easily into kitchen (basic) „ Low cost (basic) „ Easy to deliver and install (basic)