CHAPTER ORGANIZATION 1. Introduction SOA e3 Learning outcome #1 2. Hardware and software Infrastructure a Learning outcome #2 IT Success metrics k Learning outcome #3 4. Business Continuity Planning a Learning outcome #4 7-6CHAPTER ORGANIZATION 1. Introduction: SoA  Learning outcome #1 2. Hardware and Software Infrastructure  Learning outcome #2 3. IT Success Metrics  Learning outcome #3 4. Business Continuity Planning  Learning Outcome #4 7-6