1So9000:2000E Requirements for products can be specified by customers or by the organization in anticipation of customer requirements, or by regulation. The requirements for products and in some cases associated processes can be contained in, for example, technical specifications, product standards, process standards, contractual agreements and regulatory requirements 2.3 Quality management systems approach An approach to developing and implementing a quality management system consists of several steps including the following a) determining the needs and expectations of customers and interested parties b)establishing the quality policy and quality objectives of the organization; c)determining the processes and responsibilities necessary to attain the quality objectives; d)determining and providing the resources e)establishing methods to measure the effectiveness and efficiency of each process f applying these measures to determine the effectiveness and efficiency of each process; g) determining means of preventing nonconformities and eliminating their causes h)establishing and applying a process for continual improvement of the quality management system Such an approach is also applicable to maintaining and improving and existing quality management system An organization that adopts the above approach creates confidence in the capability of its processes and the quality of its products, and provides a basis for continual improvement. This can lead to increased satisfaction of customers and other interested parties and to the success of the organization 2. 4The process approach Any activity, or set of activities, that uses resources to transform inputs to outputs can be considered as a For organizations to function effectively, they have to identify and manage numerous interrelated and interacting processes. Often, the output from one process will directly form the input into the next process The systematic identification and management of the processes employed within an organization and particularly the interactions between such processes is referred to as the "process approach The intent of this International Standard is to encourage the adoption of the process approach to manage an organization Figure 1 illustrates the process-based quality management system described the Iso 9000 family standards This illustration shows that interested parties play a significant role in providing inputs to the organization Monitoring the satisfaction of interested parties requires the evaluation of information relating to the perception of interested parties as to the extent to which their needs and expectations have been met. The model shown in Figure l does not show processes at a detailed level 2.5 Quality policy and quality objectives Quality policy and quality objectives are established to provide a focus to direct the organization. Both determine the desired results and assist the organization to apply its resources to achieve these results. The quality policy provides a framework for establishing and reviewing quality objectives. The quality objectives need to be consistent with the quality policy and the commitment to continual improvement, and thei achievement needs to be measurable. The achievement of quality objectives can have a positive impact or product quality, operational effectiveness and financial performance and thus on the satisfaction andISO9000:2000(E) 2 Requirements for products can be specified by customers or by the organization in anticipation of customer requirements, or by regulation. The requirements for products and in some cases associated processes can be contained in, for example, technical specifications, product standards, process standards, contractual agreements and regulatory requirements. 2.3 Quality management systems approach An approach to developing and implementing a quality management system consists of several steps including the following: a) determining the needs and expectations of customers and interested parties; b) establishing the quality policy and quality objectives of the organization; c) determining the processes and responsibilities necessary to attain the quality objectives; d) determining and providing the resources e) establishing methods to measure the effectiveness and efficiency of each process; f) applying these measures to determine the effectiveness and efficiency of each process; g) determining means of preventing nonconformities and eliminating their causes; h) establishing and applying a process for continual improvement of the quality management system. Such an approach is also applicable to maintaining and improving and existing quality management system. An organization that adopts the above approach creates confidence in the capability of its processes and the quality of its products, and provides a basis for continual improvement. This can lead to increased satisfaction of customers and other interested parties and to the success of the organization. 2.4 The process approach Any activity, or set of activities, that uses resources to transform inputs to outputs can be considered as a process. For organizations to function effectively, they have to identify and manage numerous interrelated and interacting processes. Often, the output from one process will directly form the input into the next process. The systematic identification and management of the processes employed within an organization and particularly the interactions between such processes is referred to as the “process approach.” The intent of this International Standard is to encourage the adoption of the process approach to manage an organization. Figure 1 illustrates the process-based quality management system described the ISO 9000 family standards. This illustration shows that interested parties play a significant role in providing inputs to the organization. Monitoring the satisfaction of interested parties requires the evaluation of information relating to the perception of interested parties as to the extent to which their needs and expectations have been met. The model shown in Figure 1 does not show processes at a detailed level. 2.5 Quality policy and quality objectives Quality policy and quality objectives are established to provide a focus to direct the organization. Both determine the desired results and assist the organization to apply its resources to achieve these results. The quality policy provides a framework for establishing and reviewing quality objectives. The quality objectives need to be consistent with the quality policy and the commitment to continual improvement, and their achievement needs to be measurable. The achievement of quality objectives can have a positive impact on product quality, operational effectiveness and financial performance and thus on the satisfaction and