Becoming a Technology-driven firm A wide range of Web-supported product and service such as EDE, Return Service(exhibit 4) Late of 2000: e-Logistics+ e-Logistics To provide a complete menu of behind the scene service that would manage the entire back-end logistics process from the time an order was placed on a customer 's web to the time the order was delivered. Service included warehousing, inventory management, order fulfillment(pick, pack and ship), shipping and delivery, management reporting, returns management, customers care, and telephone support In the future. UPS expected to be able leverage its data and systems to further improve serviceHuang Lihua, Fudan U Becoming a Technology-driven Firm – A wide range of Web-supported product and service such as EDE, Return Service(exhibit 4) • Late of 2000: e-Logistics+…… – e-Logistics: • To provide a complete menu of “behind the scene”service that would manage the entire back-end logistics process from the time an order was placed on a customer’s web to the time the order was delivered. Service included warehousing, inventory management, order fulfillment (pick, pack and ship), shipping and delivery, management reporting, returns management, customers care, and telephone support. • In the future, UPS expected to be able leverage its data and systems to further improve service