370 The UMAP Journal 23.3 (2002) Triage and Final judges'Pet Peeves Tables with columns headed with Greek letters or acronyms that are not immediately understood Definition and variable lists that are imbedded in a paragraph Equations used without explaining terms and what the equation accom- Copying derivations from other sources; cite the reference and briefly explain is a better approach. Approaches by the Outstanding Papers Six papers were selected as Outstanding submissions because they developed a workable, realistic model from their assumptions that could have been used to answer all elements made clear recommendations wrote a clear and understandable paper describing the problem, their model, and results, and handled all the elements The required elements, as viewed by the judges, were to develop a basic overbooking model that enabled one to find optimal values, consider alternative strategies for handling overbooked passengers, reflect on post-9-11 issues, and contain the CEO report of finding and analysis Most of the better papers did an extensive literature and Web search concern ing overbooking by airlines and used this information in their model building The poorest section in all papers, including many of the Outstanding papers, was e section on assumptions with rational justification Many papers just skipped this section and went directly from the problem to model-building Most papers used a stochastic approach for their model. With interarrival times assumed to be exponential, a Poisson process was often used to model passengers. Teams moved quickly from the Poisson to a binomial distribution with p and 1-prepresenting"shows"and"no-shows"for ticketholders. Many370 The UMAP Journal 23.3 (2002) Triage and Final Judges’ Pet Peeves • Tables with columns headed with Greek letters or acronyms that are not immediately understood. • Definition and variable lists that are imbedded in a paragraph. • Equations used without explaining terms and what the equation accom￾plished. • Copying derivations from other sources; cite the reference and briefly explain is a better approach. Approaches by the Outstanding Papers Six papers were selected as Outstanding submissions because they: • developed a workable, realistic model from their assumptions that could have been used to answer all elements; • made clear recommendations; • wrote a clear and understandable paper describing the problem, their model, and results; and • handled all the elements. The required elements, as viewed by the judges, were to • develop a basic overbooking model that enabled one to find optimal values, • consider alternative strategies for handling overbooked passengers, • reflect on post-9-11 issues, and • contain the CEO report of finding and analysis. Most of the better papers did an extensive literature and Web search concern￾ing overbooking by airlines and used this information in their model building. The poorest section in all papers, including many of the Outstanding papers, was the section on assumptions with rational justification. Many papers just skipped this section and went directly from the problem to model-building! Most papers used a stochastic approach for their model. With interarrival times assumed to be exponential, a Poisson process was often used to model passengers. Teams moved quickly from the Poisson to a binomial distribution with p and 1−p representing “shows” and “no-shows” for ticketholders. Many