Points 13 and 14 Point 13. Encourage Education and Self-Improvement or Everyone Duality is mportant Improve knowledge of people will improve assets of organization Point 14. Take Action to Accomplish Transformation Continually strive toward improvementQuality is important Points 13 and 14 Point 13. Encourage Education and Self-Improvement for Everyone Improve knowledge of people will improve assets of organization. Point 14. Take Action to Accomplish Transformation Continually strive toward improvement