(1) Consideration a try to put yourself in his place b emphasize the you attitude C emphasize positive, pleasant facts (2) Courtesy a. more than polite b sincere, tactful, thoughtful and appreciative C. avoid irritating, offensive or belittling statements.(1)Consideration a.Try to put yourself in HIS place; b.emphasize the YOU attitude; c.emphasize positive,pleasant facts; (2)Courtesy a.more than Polite; b.sincere,tactful, thoughtful and appreciative; c.avoid irritating, offensive or belittling statements