(4)Make full use of the limited time to amrange the major visiting programme within plan,and then report the changes to the present supplemental dishes or arrange entertainment activities for the guests,some small gifts are also a good choice for apology 8.Due to the failure to get the booked berth tickets.a tour group has to be deferred to leave the next day,in that case.how the tour guide could handle well with this situation (1)After the discussion and agreement of the national guide,the local guide and the leader,they should tell the truths to the and win the understanding (3)Make good arrangements of the visiting activities,prolong the visiting time appropriately,add some new visiting programs but should avoid making the tourists feel procrastinated (4)Report to the organization travel agency.and then inform the reception part to make some adiustment to the corresponding reception plan (1)Firstly,check it aain in person;make clear the reasons and the definite departure time (2)Explain to the guests.make the corresponding arrangements (3)When it is time for meals,contact the restaurant immediately (4)If it does not cost a lot of time,organize some appropriate activities on the spot by the interest of the guests (5iftwilcotalorgtmc,forcCanple,postponetothenetdag,hcnyou$houldfirstakaboL number clearly,liaison with the airline company and the departments concerned in the travel agency,rearrange the accommodation and hand over of the luggage,notify the related travel agencies to change the reception programme 10 the local guide xiao li was leading a tour group to gulangyu islet suddenly a tourist fainted in the couch.because he had once got heart disease,his relatives doubted that it may be the break out of the heart disease,how would you do with this situation ifyou were Xiao? (that it is the breakou of heart the his back with his head his relatives to fetch the medicine in reserve,the patient take the medicine in order to smooth the bad condition (2)Call the emergency car immediately,or send the patient to the nearest hospital (3)Notify the travel agency to send someone to give assistance ()When n.the of the (5)The local tothe hospital,ifhe isan inbound oris the guide should help 11.In the process of visiting.some youth request the guide organize them to the near lake or sea to swim,what should the tour guide do? (1)To advise them against swimming in the lake or sea patiently (2)If they do want to swim,the tour guide could organize them to swim in the swimming pool (3)The tour guide should pay attention to the whole group instead of going swimming with the (4)Warn the tourists to be aware of the safety for fear ofbeing drowned 12.When a tour group is traveling in some scenic site,due to the bad road condition,the coach turns over,resulting 3 people badly injured,many slightly injured.Ifyou are the guide of this group.what would you do? (1)Organize the first aid.first rescue the badly injured.and then send the injured to the nearest hospital (2)Protect the scene,report to the police immediately,designate someone to protect the scene,notify the traffic deparment as onas possible (tel)the public scrity department(tel1).ask for help (3)Report to the travel agency in time (4)Smooth the sentiment of the tourists (5)Write out the accident report 13.How to prevent the traffic accident in a tour (1)Before departure.remind the drivers to check the vehicle carefully,if there is hidden danger,change the vehicle intime (2)When arrange the itinerary,enough room should be left,don't urge the driver to drive fast or in violation of rules and regulations in order to be on schedule 2 (4) Make full use of the limited time to arrange the major visiting programme within plan, and then report the changes to the organization travel agency and the reception travel agency (5) With the permit of the superior, the tour guide can present supplemental dishes or arrange entertainment activities for the guests, some small gifts are also a good choice for apology 8. Due to the failure to get the booked berth tickets, a tour group has to be deferred to leave the next day, in that case, how the tour guide could handle well with this situation (1) After the discussion and agreement of the national guide, the local guide and the leader, they should tell the truths to the whole group sincerely apologize and win the understandings (2) Persuade the guests respectively (3) Make good arrangements of the visiting activities, prolong the visiting time appropriately, add some new visiting programs, but should avoid making the tourists feel procrastinated (4) Report to the organization travel agency, and then inform the reception part to make some adjustment to the corresponding reception plan 9. If the schedule plight is delayed, what should the tour guide do? (1) Firstly, check it again in person; make clear the reasons and the definite departure time (2) Explain to the guests, make the corresponding arrangements (3) When it is time for meals, contact the restaurant immediately (4) If it does not cost a lot of time, organize some appropriate activities on the spot by the interest of the guests (5)if it will cost a long time ,for example , postpone to the next day, then you should first ask about the departure time, the flight number clearly, liaison with the airline company and the departments concerned in the travel agency, rearrange the accommodation and hand over of the luggage, notify the related travel agencies to change the reception programme 10.the local guide Xiao li was leading a tour group to gulangyu islet, suddenly a tourist fainted in the couch , because he had once got heart disease, his relatives doubted that it may be the break out of the heart disease, how would you do with this situation if you were Xiao ? (1) When confirmed that it is the break out of heart disease, let the patient lie on his back with his head a little higher, ask his relatives to fetch the medicine in reserve, the patient take the medicine in order to smooth the bad condition (2) Call the emergency car immediately, or send the patient to the nearest hospital (3) Notify the travel agency to send someone to give assistance (4) When the operation is going on, the relatives of the patient should be required to be on the spot (5) The local time should come to the hospital from time to time, if he is an inbound tourist, the guide should help 11. In the process of visiting, some youth request the guide organize them to the near lake or sea to swim, what should the tour guide do? (1) To advise them against swimming in the lake or sea patiently (2) If they do want to swim, the tour guide could organize them to swim in the swimming pool (3) The tour guide should pay attention to the whole group in stead of going swimming with the minority (4) Warn the tourists to be aware of the safety for fear of being drowned 12. When a tour group is traveling in some scenic site, due to the bad road condition, the coach turns over, resulting 3 people badly injured, many slightly injured. If you are the guide of this group, what would you do? (1) Organize the first aid, first rescue the badly injured, and then send the injured to the nearest hospital (2) Protect the scene, report to the police immediately, designate someone to protect the scene, notify the traffic department as soon as possible (tel 122), the public security department (tel 110), ask for help (3) Report to the travel agency in time (4) Smooth the sentiment of the tourists (5) Write out the accident report 13. How to prevent the traffic accident in a tour (1) Before departure, remind the drivers to check the vehicle carefully, if there is hidden danger, change the vehicle in time (2) When arrange the itinerary, enough room should be left, don’t urge the driver to drive fast or in violation of rules and regulations in order to be on schedule