I'm telling you, the jeans will look great on you A, give your impression of the jeans Theyre nice, but I think I'm going to look around a little first push A to buy the jeans We only have a few pairs left A, try to beat down the price They're just too experience. If you give me a discount, maybe I'll be interested B. make an offer Since these jeans seem exactly specially made for you, I'll give you a five percent discount A, bargain with B Make it ten percent, and I'll take them B B, ask A whether he/she has done something wrong with the Walkman Well, Sir/Miss. What exactly did you do with the Walkman when you got it home? A, complain and explain the probl Why? I did nothing. I put it some batteries and turned it on, but it just wouldnt work B. offer a suggestion Well, I'm afraid we don't have any more of these models in stock. Would you mind changing it for another ty A, ask if you can get a refund Not if it costs more money. Can I just get my money back? B, Answer As question and make an offer I'm afraid it's out store policy that we can only exchange it. But for only twenty dollars more you can get a new model A, give your opinion on Bs offer But thats what you told me about this model last week. VI Furthering Listening and Speaking Task 1: Does complaining work? Many people tolerate bad service or inferior products rather than make a complaint. They feel that complaining won't do any good. In fact, they're wrong: complaining works because companies dont want dissatisfied customers. If you have a complaint, do something about it right away. The longer you wait, the harder it will be to get your complaint settled. First, you can complain to one of the clerks If they cannot help you, then ask politely to speak to a manager. Also, many stores ave Customer Service representatives whose job is to solve problems in customer relations These people are eager to assist because companies realize that dissatisfied customers can damage their reputations. You should always insist on your own rights as a customer. You have the right to receive a product you ordered in timely manner and in good condition. with airlines, you have the right to be on the flight youve booked. You can also expect a discount if you receive less than you have agreed upon-a hotel room with a view of a brick wall instead of an ocean view, fo example 1. tolerate complainI’m telling you, the jeans will look great on you. A, give your impression of the jeans. They’re nice, but I think I’m going to look around a little first. B, push A to buy the jeans. We only have a few pairs left. A, try to beat down the price. They’re just too experience. If you give me a discount, maybe I’ll be interested. B, make an offer. Since these jeans seem exactly specially made for you, I’ll give you a five percent discount. A, bargain with B. Make it ten percent, and I’ll take them. B B, ask A whether he/she has done something wrong with the Walkman. Well, Sir/Miss. What exactly did you do with the Walkman when you got it home? A, complain and explain the problem. Why? I did nothing. I put it some batteries and turned it on, but it just wouldn’t work. B, offer a suggestion. Well, I’m afraid we don’t have any more of these models in stock. Would you mind changing it for another type? A, ask if you can get a refund. Not if it costs more money. Can I just get my money back? B, Answer A’s question and make an offer. I’m afraid it’s out store policy that we can only exchange it. But for only twenty dollars more, you can get a new model. A, give your opinion on B’s offer. But that’s what you told me about this model last week! VI. Furthering Listening and Speaking Task 1: Does complaining work? Many people tolerate bad service or inferior products rather than make a complaint. They feel that complaining won’t do any good. In fact, they’re wrong: complaining works because companies don’t want dissatisfied customers. If you have a complaint, do something about it right away. The longer you wait, the harder it will be to get your complaint settled. First, you can complain to one of the clerks. If they cannot help you, then ask politely to speak to a manager. Also, many stores have Customer Service representatives whose job is to solve problems in customer relations. These people are eager to assist because companies realize that dissatisfied customers can damage their reputations. You should always insist on your own rights as a customer. You have the right to receive a product you ordered in timely manner and in good condition. With airlines, you have the right to be on the flight you’ve booked. You can also expect a discount if you receive less than you have agreed upon—a hotel room with a view of a brick wall instead of an ocean view, for example. 1. tolerate complaint