Formality Example 2: Secondly, we need to reduce the internet service access fees. Moreover, there are always technological developments in the pipeline We can avoid the we by saying Another customer requirement is a reduction in access feesFormality • Example 2: • Secondly, we need to reduce the internet service access fees. Moreover, there are always technological developments in the pipeline. • We can avoid the ‘we’ by saying – Another customer requirement is a reduction in access fees