Te The value and cost of customers and customer loyalty Unit 4 Leadership: Customer-Centered Organization Theory hour: 8 Teaching Content 4. 1 Putting Process to Work for You 4.2 Selecting, Orientating, Training the People Service Leaders 4 3 Five Characteristics of Great Leaders Knowledge requirements: The characteristics of a great leader in group The way to offer excellent training program Ability Requirements Selecting orientating, training the employee Teaching Emphasis: The characteristics of a great leader in group 7. Grading Policy No of the Grading Learning Exams and assignments Percentage Computation evaluated Final e 40% L0342/0413 XI Class Participation 20% L0342/L0613 20% L0342/L0112 X3 Projec L0714/L0811 Deans signature Time: August 27. 2021 Time: August 27. 2021Teaching Emphasis: The value and cost of customers and customer loyalty Unit 4 Leadership: Customer-Centered Organization Theory hour: 8 Teaching Content: 4.1 Putting Process to Work for You 4.2 Selecting, Orientating, Training the People Service Leaders 4.3 Five Characteristics of Great Leaders Knowledge Requirements： The characteristics of a great leader in group The way to offer excellent training program Ability Requirements: Selecting ,orientating, training the employee Teaching Emphasis: The characteristics of a great leader in group 7. Grading Policy Grading Computation Exams and Assignments Percentage No. of the Learning Outcomes evaluated 1 Final Exam 40% L0342/L0413 X1 Class Participation 20% L0342/L0613 X2 Paper 20% L0342/L0112 X3 Project 20% L0714/L0811 Instructor： Dean’s signature: Time：August 27, 2021 Time：August 27, 2021