Chapter Objectives(1 of 2) Describe the role of the transformation process in operations management Explain what factors determine organizational productivity Discuss what re-engineering of work processes involves Describe how adding a"manufacturing focus"to organizational strategy affects an organization Identify the four key decisions that provide the long-term strategic direction for operations planningChapter Objectives (1 of 2) Describe the role of the transformation process in operations management Explain what factors determine organizational productivity Discuss what re-engineering of work processes involves Describe how adding a “manufacturing focus” to organizational strategy affects an organization Identify the four key decisions that provide the long-term strategic direction for operations planning