14-9 Informal Groups and Teams e Created by the workers to meet their needs Friendship group: made up of employees who enjoy each other s company Satisfy the need for human interaction and social support Interest Groups: Workers seek to achieve a common goal based on their membership in the organization o Managers should observe interest groups to learn what employees see as important " win/MeGraw-HHill CThe McGraw-Hill Companies, Inc, 200014-9 Irwin/McGraw-Hill ©The McGraw-Hill Companies, Inc., 2000 Informal Groups and Teams ⚫Created by the workers to meet their needs. ◼ Friendship group: made up of employees who enjoy each other’s company. ◆ Satisfy the need for human interaction and social support. ◼ Interest Groups: Workers seek to achieve a common goal based on their membership in the organization. ◆ Managers should observe interest groups to learn what employees see as important