DRAFT:NOT FOR QUOTATION OR CIRCULATION 10 Inclusion or control? CHANNELS IMPACT OUTCOMES Informing citizens H Automating tasks M GOVERNMENT M CAPABILITY Citizens feedback Provider management L Free and fair elections H SERVICE DELIVERY Informed voting M CITIZEN EMPOWERMENT Collective action L INCLUSION EFFICIENCY INNOVATION SOURCE:WDR 2016 Team,Pew Research Benefits Framework Impact Explanations Policy10 Benefits Framework Impact Explanations Policy Inclusion or control? SOURCE: WDR 2016 Team, Pew Research Informing citizens H GOVERNMENT CAPABILITY Automating tasks M Citizens feedback M Provider management L Free and fair elections H CITIZEN EMPOWERMENT Informed voting M Collective action L CHANNELS IMPACT OUTCOMES SERVICE DELIVERY INCLUSION EFFICIENCY INNOVATION