QFD Example Designing a Refrigerator Step 1:Identify All Customer(s) ■ Families using the refrigerator ■ Marketing Specialist ■Shop resellers ■ Manufacturing Team ■Engineering TeamQFD Example Designing a Refrigerator Step 1: Identify All Customer(s) „ Families using the refrigerator „ Marketing Specialist „ Shop resellers „ Manufacturing Team „ Engineering Team