IV.Teaching Methods Approaches Multi-Media aided lectures&discussions Chapter Four Housekeeping management I.Learning Objectives Requirements Through the study of this chapter,students are supposed to understand: >Features of housekeeping services Main service items of housekeeping Housekeeping Management modes Quality managemen t or ousekeeping services Housekeeping working Procedures II.Contents Unit One Briefs on Housekeeping Services 1)Main Contents Features of housekeeping services Main service items of housekeeping >Housekeeping Dept.OC positions 2)Basic Theories &Learning Points Features of ho usekeeping services Main service items of housekeeping >Service Counters Vs.Customer Service Center Quality management of housekeeping services Housekeeping Dept.OC&positions Housekeeping working Procec dures 3)Applications Video/Lecture:the housekeeping positions service items Unit Two Housekeeping Working Procedures Skills 1)Main Contents Case Study in Housekeeping Dep Guestroom facilitie Guestroom Operational Analysis Inventory management 2)Basic Theories Learning Points Housekeeping Working Procedures Housekeeping Skills Guestroom facilities >Budgeting in housekeeping m. >Inventory management 3)Applications A Case studies:Dorry's"Sick"Leav Calculations:How many persons should be stuffed in housekeeping? Calculations:how many pillow cases are need in ABC Hotel? 66 IV. Teaching Methods & Approaches Multi-Media aided lectures & discussions ChapterFour Housekeeping Management I. Learning Objectives & Requirements Through the study of this chapter, students are supposed to understand: ➢ Features of housekeeping services ➢ Main service items of housekeeping ➢ Housekeeping Management modes ➢ Quality management of housekeeping services ➢ Housekeeping working Procedures II. Contents Unit One Briefs on Housekeeping Services 1) Main Contents ➢ Features of housekeeping services ➢ Main service items of housekeeping ➢ Housekeeping Dept. OC & positions 2) Basic Theories & Learning Points ➢ Features of housekeeping services ➢ Main service items of housekeeping ➢ Service Counters Vs. Customer Service Center ➢ Quality management of housekeeping services ➢ Housekeeping Dept. OC & positions ➢ Housekeeping working Procedures 3) Applications ➢ Video / Lecture: the housekeeping positions & service items. Unit Two Housekeeping Working Procedures & Skills 1) Main Contents ➢ Case Study in Housekeeping Dept. ➢ Guestroom facilities ➢ Guestroom Operational Analysis ➢ Inventory management 2) Basic Theories & Learning Points ➢ Housekeeping Working Procedures ➢ Housekeeping Skills ➢ Guestroom facilities ➢ Budgeting in housekeeping m. ➢ Inventory management 3) Applications ➢ Case studies: Dorry’s “Sick” Leave ➢ Calculations: How many persons should be stuffed in housekeeping? ➢ Calculations: how many pillow cases are need in ABC Hotel?