Questions and Answers 08 Be brief,direct and courteous while answering the question. 09 Check for satisfaction. 10 Do not argue with your audience. If you don't know the answer to the question,say so and suggest where to find answers or contact later by email. 12 Don't always say "that's a good question". 13 If there are no questions,prepare questions in advance and explain difficult points.Questions and Answers Be brief, direct and courteous while answering the question. Check for satisfaction. Do not argue with your audience. If you don't know the answer to the question, say so and suggest where to find answers or contact later by email. Don’t always say “that’s a good question”. If there are no questions, prepare questions in advance and explain difficult points. 08 09 10 11 12 13