SO9004:2000E) 4.2 Documentation Management should define the documentation including the relevant records implement and maintain the quality management system and to support and s and efficient The nature and extent of the documentation should satisfy the contractual, statutory and regulatory requirements, and the needs and expectations of customers and other interested parties and should be appropriate to the organization. Documentation may be in any form or medium suitable for the needs of the organization In order to provide documentation to satisfy the needs and expectations of interested parties management should consider contractual requirements from the customer and other interested parties, acceptance of international, national, regional and industry sector standards, relevant statutory and regulatory requirements, decisions by the organization, sources of external information relevant for the development of the organizations competencies, and information about the needs and expectations of interested parties The generation, use and control of documentation should be evaluated with respect to the effectiveness and efficiency of the organization against criteria such as functionality(such as speed of processing) user friendliness resources needed policies and objectives current and future requirements related to managing knowledge benchmarking of documentation systems, and interfaces used by organizations customers, suppliers and other interested parti Access to documentation should be ensured for people in the organization and to other interested parties based on the organization s communication polie Iso9001: 2000, Quality management systems- Requirements 4.2 Documentation requirements 4.2.1 Genera The quality management system documentation shall include a)documented statements of a quality policy and quality objectives, )a quality manual, c)documented procedures required by this International Standard, d)documents needed by the organization to ensure the effective planning, operation and control of its pre and e)records required by this International Standard NOTE I Where the term "documented procedure appears within this International Standard, this means that the procedure is established, documented, implemented and maintainedISO 9004:2000(E) 3 4.2 Documentation Management should define the documentation, including the relevant records, needed to establish, implement and maintain the quality management system and to support and effective and efficient operation of the organization’s processes. The nature and extent of the documentation should satisfy the contractual, statutory and regulatory requirements, and the needs and expectations of customers and other interested parties and should be appropriate to the organization. Documentation may be in any form or medium suitable for the needs of the organization. In order to provide documentation to satisfy the needs and expectations of interested parties management should consider - contractual requirements from the customer and other interested parties, - acceptance of international, national ,regional and industry sector standards, - relevant statutory and regulatory requirements,-decisions by the organization, - decisions by the organization, - sources of external information relevant for the development of the organization’s competencies, and - information about the needs and expectations of interested parties. The generation, use and control of documentation should be evaluated with respect to the effectiveness and efficiency of the organization against criteria such as - functionality (such as speed of processing), - user friendliness, - resources needed, - policies and objectives - current and future requirements related to managing knowledge. - benchmarking of documentation systems, and - interfaces used by organization’s customers, suppliers and other interested parties. Access to documentation should be ensured for people in the organization and to other interested parties, based on the organization’s communication policy. ISO9001:2000, Quality management systems – Requirements 4.2 Documentation requirements 4.2.1 General The quality management system documentation shall include a) documented statements of a quality policy and quality objectives, b) a quality manual, c) documented procedures required by this International Standard, d) documents needed by the organization to ensure the effective planning, operation and control of its processes, and e) records required by this International Standard. NOTE 1 Where the term “documented procedure” appears within this International Standard, this means that the procedure is established, documented, implemented and maintained