James A.O'Brien Introduction to Information Systems Eleventh Edition 13 The Customer-Focused Agile Competitor Perfect Cooperate with Anticipation of Business Partners future needs and Competitors Customization Conformance Give Customers Organize to Solutions Master Accessibility to Problems Change Delivery Time time to market Customer's Cost of Cost of Free Value-added Services Transaction Leverage the Impact of People and IS Resources NowJames A. O’Brien Introduction to Information Systems Eleventh Edition 13 The Customer- Focused Agile Competitor Leverage the Impact of People and IS Resources Anticipation of future needs Customization Conformance Give Customers Solutions to Problems Cooperate with Business Partners and Competitors Organize to Master Change