47,(1get to know the shape,character and value of the lost property in details,assist to analyst the time and place it may lost, actively search for it the travel agency and provide the certification (3)The owner goes to the local public security bureau with the certification to ask for the loss prove,in order to turn in for the check or lodge a complaint on the insurance company ort and visa (2)When applying.the travel ag should prov provides thephoto (3)The ow (4)Go to the Guangzhou American consulate to apply for a new passport with the certification issued by the public security bureau (5)After getting the new passport.go to the public security bureau again for the visa (6)The fee s generated should be on the guest's own (2)The owner go to the local public security bureau to report the loss with the prove (3)After the verification,issue the ID certification (4)After the verification of the security staff,they could go on their journey 50.(1)report to the travel agency immediately and ask for the certification (2)the owne er report the los ty burea .after verification,then the entrance and exit administration ssue one -time validthe aisse-passer for exit of people's republic of china (3)Tell the guest the fees should be at his expense 51.(1)get to know the health state of the patient from the relatives and the other tourists around in details and report to the travel agency in time (2)With the permission of the leade and the patient hygien station hospital to make the related check (3)If the tourist does get the contagious disease,he should be isolated for treatment;the other tourists need to be steril ized (4)When necessary,the patient can leave china ahead of time,the tour guide should help with the formalities of exit (5)Appease all the tourists in the party,keepon with the tour 52.(1)be enthusiastic in every aspects of reception srvice,be careful offer convenience as much as possible able requireme (2)When arranging the tour,take the conditions of their health and the spe al needs into consideratior (3)In the reception progress,do not hurt their sensible feelings 53.(1)if it doesn't need to extend the visa,the tour guide could meet his demand generally.otherwise,in principle should graciously decline (2)if there is sme special reas first ask fo erson in ency,then offer som necessary help.coordinate with him to separate the visa and extend the visa with the certificate of the travel agency,the passport and collective visa (3)Assist him to rebook the flight and seat,reserve the room.All the expenses are on the guest's account 54.(1)liaise with the reception desk at once inquire whether the tourist had checked out yet,whether there was a message (2)Ifthe touristsstil stays in the hotel,the tour guide should consider all the places the tourist may appear,and search for him (3)If the tourist had checked out,ask for the directions of the travel agency,got the definite answers of leaving the hotel,the tour guide could leave 55.(1)arrange the activities strictly based on the reception program,and make sure everything is ok (2)adopt all kinds of tour arts as much as possible.attract the tourists (3)Keep contract with the tourists,exchange ideas from time totme reduce the troubl and misunderstandings (4)Often check the tour plan.supervise the service quality and the implement of rank standard of the reception unit,safeguard the legitimize rights and interest of the tourists 8 47, (1) get to know the shape, character and value of the lost property in details, assist to analyst the time and place it may lost, actively search for it (2) If the lost property is registered or need to be brought back across the customs, or it is the insured valuable things, r eport to the travel agency and provide the certification (3) The owner goes to the local public security bureau with the certification to ask for the loss prove, in order to turn in for the check or lodge a complaint on the insurance company 48, (1) coordinate with the owner to apply for the passport and visa (2) When applying, the travel agency should provide the certification, the owner provides the photos (3) The owner goes to the local public security bureau to claim a lost and offer the certification by himself (4) Go to the Guangzhou American consulate to apply for a new passport with the certification issued by the public security bureau (5) After getting the new passport, go to the public security bureau again for the visa (6) The fees generated should be on the guest’s own 49, (1) the local travel agency provide the loss prove (2) The owner go to the local public security bureau to report the loss with the prove (3) After the verification, issue the ID certification (4) After the verification of the security staff, they could go on their journey 50, (1) report to the travel agency immediately and ask for the certification (2) the owner report the loss to the local public security bureau , after verification, then the entrance and exit administration issue one-time valid “the laissez-passer for exit of people’s republic of china. (3) Tell the guest the fees should be at his expense 51, (1) get to know the health state of the patient from the relatives and the other tourists around in details and report to the travel agency in time (2) With the permission of the leader and the patient himself, go to the hygiene quarantine station or hospital to make the related check (3) If the tourist does get the contagious disease, he should be isolated for treatment; the other tourists need to be sterilized (4) When necessary, the patient can leave china ahead of time, the tour guide should help with the formalities of exit (5) Appease all the tourists in the party, keep on with the tour 52, (1) be enthusiastic in every aspects of reception service, be careful and considerate, offer convenience as much as possible, satisfy their reasonable requirements (2) When arranging the tour, take the conditions of their health and the special needs into consideration (3) In the reception progress, do not hurt their sensible feelings 53, (1) if it doesn’t need to extend the visa, the tour guide could meet his demand generally, otherwise, in principle should graciously decline (2)if there is some special reasons, first ask for the instructions of the person in charge in the travel agency, then offer some necessary help, coordinate with him to separate the visa and extend the visa with the certificate of the travel agency, the passport and collective visa (3) Assist him to rebook the flight and seat, reserve the room. All the expenses are on the guest’s account 54, (1) liaise with the reception desk at once inquire whether the tourist had checked out yet, whether there was a message (2) If the tourists still stays in the hotel, the tour guide should consider all the places the tourist may appear, and search for him together with the drivers respectively (3) If the tourist had checked out, ask for the directions of the travel agency, got the definite answers of leaving the hotel, the tour guide could leave 55, (1) arrange the activities strictly based on the reception program, and make sure everything is ok (2) adopt all kinds of tour arts as much as possible, attract the tourists (3) Keep contract with the tourists, exchange ideas from time to time, reduce the unnesscenry trouble and misunderstandings (4) Often check the tour plan, supervise the service quality and the implement of rank standard of the reception unit, safeguard the legitimize rights and interest of the tourists