《组织行为学 Organizational Behavior》课程教学参考资料：东芝CSR报告书 Corporate Social Responsibility Report（2010）

Individuals who achieve goals and results with and through other people by making decisions, allocating resources, and directing activities

1掌握激励的基本原理 2掌握马斯洛的需要层次论 3掌握关于激励的理论

第一节 激励概述 第二节 激励理论

Effective Organization Implements an organization's strategy in a manner which satisfies the needs of its multiple stakeholders-customers shareholders, and employees Must be aligned fit with the strategy, situation, and objectives of stakeholders

Organizational Culture common perception held by the organization's members; a system of shared meaning Innovation and risk taking Attention to detail Outcome, people or team orientation Aggressiveness

一、影响个体行为的因素: 二、传记特点 三、个性因素 四、学习

一、群体概述 二、群体行为的静态研究 三、群体行为的动态研究 四、群体中的人际关系

Leadership versus Management Leadership- the ability to influence group towards the achievement of goals- coping with change Management-the use of authority inherent in designated formal rank to obtain compliance from organizational members-coping with complexity Organizations need both for optimal effectiveness

一、工作团队(work team) 1.工作团队的概念 工作团队指能够通过成员的共同努力而产生积极的协同作用的群体