上 Cutter Consortium data SHANGHAI JAD TONG UNIVERSITY e 2002 survey of information technology organizations 78%have been involved in disputes ending in litigation o For the organizations that entered into litigation In 67%of the disputes, the functionality of the information system as delivered did not meet up to the claims of the developers In 56% of the disputes, the promised delivery date slipped several times In 45% of the disputes, the defects wBertvae EayereeringSoftware Engineering Cutter Consortium Data 2002 survey of information technology organizations • 78% have been involved in disputes ending in litigation For the organizations that entered into litigation: • In 67% of the disputes, the functionality of the information system as delivered did not meet up to the claims of the developers • In 56% of the disputes, the promised delivery date slipped several times • In 45% of the disputes, the defects were so severe that the information system was unusable