(2)ask the leader to mediate and consult with the guests.solve the contradiction by themselves his ex 34.after enjoying half of the tour in china.An oubound tourists received an ungent call fom home require of quitting the group,what should the tour guide do (1)After the discussion of the organizatied travel agency and the reception travel agency,satisfy hisrequest (2therest of the fee and the inclusive service fee should be refundedor not according to the conract (3)Coordinate with the tourists to rebook theairlines,the seat,help separate the visand go through the procedure of eaving. the expees should be the tours 35,a local guide went to the appointed place to meet a group of people arriving by plane,but missed it,what should the local guide do? (1)liaise with the related department of the travel agency.find out the reasons (2)if on the ca guide waiting in the place agency 36.a tourist found the tour guide and said:"China is a bicycle kingdom,I would like to hire a bicycle to go for a visit in the streets,how could the tour guide offer help? (1)Persuade them patiently for fear of traffic accidents by bicycle in the wild ar eaor quite places 37,a tour group arrived at the restaurant for the first meal,the tour guide Xiao Wang ordered the food according to the contract, which is 8 dishes and I soup,at the same time,2 tourists said they are Buddhists,eating no meats,asking Xiao Wang to rearrange for them,and this had been announced before signing up,what should Xiao Wang deal with the situation? (1)firstly,make the phone cal to the the travel agency,find ou whether the special requirement of the diet had been raised (2)If it is the mistakes of the travel agency,amrange the vegetable dish for the other two guests at once.camy out the promise one hundred percent (3)if it is not proclaimed in the tour protocol ahead of time,the local guide should appease the guests,in general speaking. contract with the restaurant,satisfy their requestsas much as posible if there do exists difficulty,the local guide cou p9aanp9ppeppp9pnp19ouebuI即qsugaoNsuoopo 38.the travel couch broke down on the way,what should the tour guide do? (1)First you should find out the extent of the trouble if it belongs to a general mechanism malfunction,the tour guide should annease the tourists ()If it takessome time to fx t the tour guide should try to kill the edious time.organize some kid shows to change the atmosphere (3)If the trouble is too serious to be solved,report to the travel agency in time,manage to transfer the tourists to the safe place. coordinate and arrange the tour activities,and minimize the loss to the least extent 39.when conducting an old man tour group.how should the tour guide offer the service? (1)Give prominence to the word"steady explain with low speed and high voice (2)The service should be cordial,ardor and considerate.,make sure when walking.no sightseeing.when sightseeing.no walking (3)The whole journey should be loose,strike a balance between travel and rest,focus on the safety problems from the beginning to the end (4)Talking about the conducting tact,use implicit and humorous methods like combining the virtual with the reality (1)Stop him in time..mobilize other tourists to prevent the expansion of the state of affairs (2)If the behavior of the tourst had violated the law,the tour guide should report to the police.as well as the department and 6 6 (2) ask the leader to mediate and consult with the guests, solve the contradiction by themselves (3) If there is someone who insists on separating, coordinate him to liaise with the restaurant. tell him the extra fee should be at his expense , the fee in the inclusive fares will not be refunded 34, after enjoying half of the tour in china. An outbound tourists received an ungent call from home , require of quitting the group , what should the tour guide do ? (1) After the discussion of the organizatied travel agency and the reception travel agency, satisfy his request (2)the rest of the fee and the inclusive service fee should be refunded or not according to the contract (3) Coordinate with the tourists to rebook the airlines, the seat, help separate the visa and go through the procedure of leaving, the expenses should be on the tourist 35，a local guide went to the appointed place to meet a group of people arriving by plane , but missed it , what should the local guide do? (1) liaise with the related department of the travel agency, find out the reasons (2) if postpone time is not long, the local guide could keep on waiting in the reception place (3) if postpone time is long , rearrange the matters concerned with the reception task according to the arrangement of the travel agency 36, a tourist found the tour guide and said: “China is a bicycle kingdom, I would like to hire a bicycle to go for a visit in the streets, how could the tour guide offer help? (1) Persuade them patiently for fear of traffic accidents (2) Coordinate with them to have exercises by bicycle in the wild area or quite places (3) Remind them to be aware of the safety for fear of getting hurt when falling off 37, a tour group arrived at the restaurant for the first meal, the tour guide Xiao Wang ordered the food according to the contract, which is 8 dishes and 1 soup, at the same time, 2 tourists said they are Buddhists, eating no meats, asking Xiao Wang to rearrange for them, and this had been announced before signing up, what should Xiao Wang deal with the situation? (1)firstly, make the phone call to the the travel agency, find out whether the special requirement of the diet had been raised ahead of time , and check if it is referred to in the tour protocol (2) If it is the mistakes of the travel agency, arrange the vegetable dish for the other two guests at once, carry out the pr omise one hundred percent (3) if it is not proclaimed in the tour protocol ahead of time, the local guide should appease the guests, in general speaking, contract with the restaurant, satisfy their requests as much as possible; if there do exists difficulty, the local guide could coordinate to help him solve by himself, but the former fares will not be refunded, the fees added by the vegetable dishes should be at the tourists’ expense 38, the travel couch broke down on the way, what should the tour guide do? (1) First you should find out the extent of the trouble, if it belongs to a general mechanism malfunction, the tour guide should appease the tourists (2) If it takes some time to fix it, the tour guide should try to kill the tedious time, organize some kid shows to change the atmosphere (3) If the trouble is too serious to be solved, report to the travel agency in time, manage to transfer the tourists to the safe place, coordinate and arrange the tour activities, and minimize the loss to the least extent 39, when conducting an old man tour group, how should the tour guide offer the service? (1) Give prominence to the word “steady”, explain with low speed and high voice (2) The service should be cordial, ardor and considerate, make sure when walking, no sightseeing, when sightseeing, no walking (3) The whole journey should be loose, strike a balance between travel and rest, focus on the safety problems from the beginning to the end (4) Talking about the conducting tact, use implicit and humorous methods like combining the virtual with the reality 40. Some tourist got drunk and rioted, what should the tour guide deal with the situation? (1) Stop him in time, when necessary, mobilize other tourists to prevent the expansion of the state of affairs (2) If the behavior of the tourist had violated the law, the tour guide should report to the police, as well as the department and