(2)property:after checking into the hotel,advise the tourists to deposit the valuables in the safe deposit box don't bring it the tourists notto forget the certificates in the the driver to lock the door and windows afte the guests getting off (4)on the way:the tour guide should be with the tourists from the beginning to the end.count the people from time to time: when driving do not let the strangers get into the car.when someone unidentified stop the car.remind the driver no parking. 27 what me s should the to de do to pre ent the gues s fror (1get to know the health sta e membe f the tour party.the tour guide should carefully anayses the circumstancesof the team,carefully arrange the itinerary based on the ages and health condition (2)strike a balance between the visit and leisure:leave some room for resting,being not tense (3)remind the tourists:pay attention to the food hygiene,do not drink the dirty water or unboiled water,do not buy the food from the vandals (4)weather for remind the touris sts to add or reduce the clothes based on the weather report,bring rain gears,in dry 28,not long after a tour group checking into the hotel,a fire broke out due to the short circuit of the electric wires,the tourist are in panic,in order to guarantee the tourists could evacuate immediately,what should the tour guide do? (1)report to the police.the telephone number:119 (2)otify the leader and the tou ()cooperate ith the working unified command,evacuate the tourists by the safetyxit (4)guide the guests to rescue themselves,If it is in emergency,do not use the lifts or jumping the floor (5)having been rescued,organize rescuing the injured at once,appease the tourists,solve the problems rising from the fire,try to continue the tourist activities 29.during visiting,the leader found the tour guide,requ sted a higher rank hotel and claimed to have made arrangements.in that case what sou the tour guide do? (1)ask the leader to make confrmation,moving to the hotel ranking higher than contracted should pay the refund fee and the dilference in room rate (2)the tour guide should report it to the superiors of the travel agency concerned,in order to make arrangements of other items (3)the tour guide should check the condition of the new hotel and the room' only drys aher eniry he sould not bar the sore ofthe rmtne to change rooms,what should the national guide deal with it? (1)ask the leader to make adjustments in the group (2)if it fails to make aadjustment,contact with the hotel for solution (3)If an extra room was needed,you should state in advance:the room rate should be paid by the one who requests 31the tourists inviteyou for mealsat hisown expense what should the tour guide do (1)first,thank him for kindness,then graciously refuse or make excuses (2)if you fails to refuse,you should go to the designated place on time as invited (3)when having meals,introduce to the guests about the features of the local cuisine,pay attention to the scale of"as the host wish"do not pretending to be the host 32.atour goup is suppoed to have Chinese food at an hour before the lunch,they would stern food,what should the tour guide do then? (1)make some explanation,according to the contract,the guests must make the request to change or cancel the meals three hours before the meals.or the restaurants could not accept it (2)If the tourists insisted on changing the food.the tour guide could advise them to order by themselves.but the fare should be at their expense.the former fee in the inclusive fees will not be refunded. s booked in advance had to be divided so how could the tour guide deal with it? (1)explain patiently why it is difficult for our part to do as told:5 (2)property: after checking into the hotel , advise the tourists to deposit the valuables in the safe deposit box, don’t bring it along or put it in the room (3)certificates: remind the tourists not to forget the certificates in the car, remind the driver to lock the door and windows after the guests getting off (4)on the way: the tour guide should be with the tourists from the beginning to the end, count the people from time to time; when driving ,do not let the strangers get into the car, when someone unidentified stop the car, remind the driver no parking. 27, what measures should the tour guide do to prevent the guests from getting ill (1)get to know the health state of the members of the tour party, the tour guide should carefully analyses the circumstances of the team , carefully arrange the itinerary based on the ages and health condition (2)strike a balance between the visit and leisure: leave some room for resting , being not tense (3)remind the tourists: pay attention to the food hygiene , do not drink the dirty water or unboiled water, do not buy the food from the vandals (4)weather forecast: remind the tourists to add or reduce the clothes based on the weather report, bring rain gears , in dry seasons ,drink more water and eat more fruits 28, not long after a tour group checking into the hotel , a fire broke out due to the short circuit of the electric wires, the tourist are in panic, in order to guarantee the tourists could evacuate immediately , what should the tour guide do ? (1)report to the police , the telephone number :119 (2)notify the leader and the tourists in the tour group at once (3)cooperate with the working stuffs ,listen to the unified command, evacuate the tourists by the safety exit\ (4)guide the guests to rescue themselves, If it is in emergency, do not use the lifts or jumping the floor (5)having been rescued, organize rescuing the injured at once, appease the tourists, solve the problems rising from the fire, try to continue the tourist activities 29,during visiting ,the leader found the tour guide , requested a higher rank hotel ,and claimed to have made arrangements , in that case ,what should the tour guide do? (1) ask the leader to make confirmation , moving to the hotel ranking higher than contracted should pay the refund fee and the difference in room rate (2)the tour guide should report it to the superiors of the travel agency concerned, in order to make arrangements of other items (3)the tour guide should check the condition of the new hotel and the room’ (4)explain to the former hotel and make apologize 30, a guest posed a request to the national guide only 2 days after entry, he could not bear the snore of the roommate, so wanted to change rooms, what should the national guide deal with it? (1)ask the leader to make adjustments in the group (2)if it fails to make a adjustment, contact with the hotel for solution (3) If an extra room was needed, you should state in advance: the room rate should be paid by the one who requests 31,the tourists invite you for meals at his own expense , what should the tour guide do? (1)first , thank him for kindness, then graciously refuse or make excuses (2)if you fails to refuse, you should go to the designated place on time as invited (3)when having meals, introduce to the guests about the features of the local cuisine , pay attention to the scale of “as the host wish”, do not pretending to be the host 32, a tour group is supposed to have Chinese food at noon , half an hour before the lunch , they would like to change it into the western food, what should the tour guide do then? (1)make some explanation ,according to the contract , the guests must make the request to change or cancel the meals three hours before the meals , or the restaurants could not accept it (2) If the tourists insisted on changing the food, the tour guide could advise them to order by themselves, but the fare should be at their expense, the former fee in the inclusive fees will not be refunded. 33，a tour group raised the request of separating meals, thus, the 2 desks booked in advance had to be divided into 3 or 4 desks , so how could the tour guide deal with it? (1) explain patiently why it is difficult for our part to do as told;