Current Trends and Issues(cont'd) ·Quality Management >A philosophy of management driven by continual improvement in the quality of work processes and responding to customer needs and expectations >Inspired by the total quality management(TQM)ideas of Deming and Juran >Quality is not directly related to cost >Poor quality results in lower productivity 2007 Prentice Hall,Inc.All rights reserved. 2-33Current Trends and Issues ( ) cont’d ) • Quality Management ¾ A philosophy of management driven by continual improvement in the quality of work processes and responding to customer needs and expectations responding responding to customer customer needs and expectations expectations ¾Inspired by the total quality management (TQM) ideas of Deming and Juran of Deming and Juran ¾Quality is not directly related to cost ¾Poor quality results in lower productivity © 2007 Prentice Hall, Inc. All rights reserved. 2–33