15-9 Communication media Face-to-Face: highest information richness o Can take advantage of verbal and nonverbal signals e Provides for instant feedback a Management by wandering around takes advantage of this with informal talks to workers Video Conferences: provide much of this richness a Reduce travel costs and meeting times Verbal Communication electronically transmitted has next highest richness e Phone conversations but no visual nonverbal cues a Do have tone of voice, senders emphasis and quick feedback " win/MeGraw-HHill CThe McGraw-Hill Companies, Inc, 200015-9 Irwin/McGraw-Hill ©The McGraw-Hill Companies, Inc., 2000 Communication Media Face-to-Face: highest information richness. ◆ Can take advantage of verbal and nonverbal signals. ◆ Provides for instant feedback. ◼ Management by wandering around takes advantage of this with informal talks to workers. ◆ Video Conferences: provide much of this richness. ◼ Reduce travel costs and meeting times. Verbal Communication electronically transmitted: has next highest richness. ◆ Phone conversations, but no visual nonverbal cues. ◼ Do have tone of voice, sender’s emphasis and quick feedback