Typical Knowledge Management Initiatives Investments Organizationa Technological Capabilities Exploration .Education development . Education development · Management process .Management process W. Measurement protection Measurement protection Contactivity Connectivity .Meeting spaces .Videoconferencing . Events . Intranets ° CommunitiesTypical Knowledge Management Initiatives Investments Organizational Technologic al Tacit Explicit Knowledge Capabilities Exploration Contactivity Connectivity •Education & development •Management process •Measurement & protection •Education & development •Management process •Measurement & protection •Meeting spaces •Events •Communities •Videoconferencing •Intranets S ource: Earl, Sc ott, Sloan Management Review, Winter 1999