Blueprinting Knowledge within the Organization Strategic Management, Dynamic Work Planning, EIS Information exchang Collaborative Thought .high levels of Knowledge Research, Product Development, Capture & Creation Problem Solvin Marketing, Customer Service Supplier Negotiations nventory, Personnel, Payroll Manufacturing, Assembly Structured work .Day-to-day efficiencies Lessons learned Process specific Source: Ernst Young LLP, Knowledge Based BusinessesBlueprinting Knowledge within the Organization Inventory, Personnel, Payroll, Manufacturing, Assembl y Inventory, Personnel, Payroll, Manufacturing, Assembl y Marketing, Customer Ser vice, Supplier Negotiations Marketing, Customer Ser vice, Supplier Negotiations Research, Product Development, Problem Solving Research, Product Development, Problem Solving Strategic Management, Planning, EIS Strategic Management, Planning, EIS Structured Work •Day-to-Day Efficiencies •Lessons Learned •Process-Specific Dynamic Work •Information Exchange •Collaborative Thought •High Levels of Knowledge Capture & Creation Source: Ernst & Y oung LLP, K nowl e d g e Based B usinesses