Quality Experts Deming(戴明) was famous for his work in rebuilding Japan and his 14 points Juran(t) wrote the Quality Control Handbook and 10 steps to quality improvement crosby(克鲁斯比) wrote Quality is Free and suggested that organizations strive for zero defects Ishikawa(石川馨) developed the concept of quality circles and using fishbone diagrams Taguchi(田口宏) developed methods for optimizing the process of engineering experimentation Feigenbaum(菲根堡姆) developed the concept of total quality control 2021/2/21 IP2021/2/21 14 Quality Experts ◼ Deming(戴明) was famous for his work in rebuilding Japan and his 14 points ◼ Juran(朱兰) wrote the Quality Control Handbook and 10 steps to quality improvement ◼ Crosby(克鲁斯比) wrote Quality is Free and suggested that organizations strive for zero defects ◼ Ishikawa(石川馨) developed the concept of quality circles and using fishbone diagrams ◼ Taguchi(田口宏一) developed methods for optimizing the process of engineering experimentation ◼ Feigenbaum(菲根堡姆) developed the concept of total quality control