Modern Quality Management Modern quality management requires customer satisfaction prefers prevention to inspection recognizes management responsibility for quality Noteworthy quality experts include Deming, Juran, Crosby, Ishikawa, Taguchi, and Feigenbaum 2021/2/21 IP2021/2/21 13 Modern Quality Management ◼ Modern quality management ◼ requires customer satisfaction ◼ prefers prevention to inspection ◼ recognizes management responsibility for quality ◼ Noteworthy quality experts include Deming, Juran, Crosby, Ishikawa, Taguchi, and Feigenbaum